A fluent summary is not enough when an email thread contains deadlines, ownership, or unresolved questions. MailHero’s Case Brief separates the useful pieces so you can decide what to do next.
The brief is generated from the Gmail conversation you opened. It is a working surface, not a replacement for the source email.
What the brief makes visible
- Summary: the short version of what the sender needs.
- Intent: the reason the message matters now.
- Facts and decisions: details worth carrying forward.
- Action items: the next steps that need an owner or follow-up.
Keep the evidence close
When you move into AI Reply, MailHero keeps the reply evidence visible. You can see which parts came from the current thread and which selected Notion records supplied additional context.
Use it as a decision checkpoint
Before creating a draft or saving to Notion, scan the facts and action items. If something is missing or wrong, edit the result or analyze the current thread again. The point is a clearer decision, not a longer transcript.